customer care

customer care:

contact us

                                                      we welcome your questions or comments at:

                                                      atyourservice@beautybarcosmetics.com

                                                      or call us at 604.733.9000

                                                      our mailing address is:

                                                      2142 west 4th avenue

                                                      vancouver,  bc    v6k 1n6

 

                                                      please direct resumes and product presentations to:

                                                      corporate@beautybarcosmetics.com

 

please feel free to contact us for further assistance:

                                    to ask                                                  atyourservice@beautybar.ca

                                    to share                                                    beauty411@beautybar.ca

                                    to partner                                                  corporate@beautybar.ca

                                    to book                                                     glamguru@beautybar.ca

 

return policy

you may return most unused merchandise purchased at beautybar within 14 days of purchase for an exchange or in store credit note. 

we cannot accept returns on opened items or items that have already been used.
all sale or discounted items are final sale and cannot be returned.

we do not accept returns on jewellery or accessory items

to request a return of unused merchandise, please present merchandise with receipt or email us at atyourservice@beautybarcosemtics.com

for telephone or online orders please let us know which items of your original order you would like to return and the reason for the return. we will notify you via email or phone once we have approved your “return request” and we will issue you a return authorization number. please mail us your unused/unopened merchandise with the “return authorization number” provided to you.

our mailing address is:

2142 west 4th avenue

vancouver,           bc     v6k 1n6

we will issue you a store credit for the amount paid for the returned merchandise once we receive your returned merchandise in saleable condition. unfortunately, shipping costs are not refundable unless you are returning the merchandise due to a beautybar error.

all sale / discounted items (including items purchased with coupon codes) are considered final sales and may not be returned.

 

shipping

most orders are shipped within 24 hours of receipt.

we ship monday through friday. orders placed on saturday and sunday will be shipped the following monday. orders placed on major holidays will be shipped the next business day. if we anticipate any delay in shipment or if a product is temporarily out of stock we will notify you immediately via email or telephone.
all orders are shipped via fedex, ups or express post.
signature verification is required upon delivery of orders that total $100 or more.

free shipping
beautybar preferred members only


shipping rates / delivery times
2 to 5 day delivery – canada post express post (priority mail) - $10+gst

fedex or ups options are available upon inquiry

a notice will be sent once the package is sent to your shipping destination

priority post provides a tracking and proof of delivery.

fedex and ups provide package tracking - a tracking number will be emailed to you once your order is shipped. you can track your order during its shipping at www.fedex.com or www.ups.com

international orders
we ship via canada post global express mail or fedex international mail. orders placed on monday-friday before 12:00 pm pst will begin processing that day, excluding holidays and will ship within 48 hours pending availability and credit verification. orders placed after 12:00pm pst will begin processing the next business day and ship within 48 hours. please note that shipping charges include brokerage fees, but do not include taxes, duties, or customs charges. we are required by law to disclose the full value of the package contents. all international orders are subject to credit card approval and mailing verification.

canada post, global express mail and fedex international mail starts at $20 and typically takes 3-7 days for delivery. you will automatically be billed $20 for shipping at “check-out” and we will send you an email if delivery charges are more than $20. delivery time does not include saturdays, sundays or holidays. if you have any questions regarding shipping and handling, please email them to:

atyourservice@beautybarcosmetics.com.

possible delay in international orders
some international deliveries may take anywhere from 2 - 8 weeks due to your country’s customs inspection and the delivery may be subject to additional duties, taxes, and broker fees over which beautybar has no control.

 

shipping of perfume with alcohol:

airline regulations prohibit shipping of perfume with alcohol via air.  we will ship domestic orders and international orders via fedex ground (allow 7 business days for delivery) and all other international orders via canada post economy surface (allow 4 to 6 weeks for delivery)

thank you for understanding!

 

privacy policy

privacy notice:

beautybar knows that you care how information about you is used and shared, and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information. this notice describes our privacy policy. by visiting beautybarcosmetics.com, you are accepting the practices described in this privacy notice.

what personal information about customers does beautybarcosmetics.com gather?

the information we learn from customers helps us personalize and continually improve your shopping experience at beautybarcosmetics.com.

here are the types of information we gather.

  • information you give us: we receive and store any information you enter on our website or give us in any other way. you can choose not to provide certain information, but then you might not be able to take advantage of many of our features. we use the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shopping for you, improving our store features, and communication with you.
  • automatic information: we receive and store certain types of information whenever you interact with our website. for example, like many websites, we sometimes use "cookies," and we obtain certain types of information when your web browser accesses our website.
  • e-mail communications: to help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations. if you do not want to receive e-mail from us, other than order notifications and receipts, please adjust your "subscription" preferences by logging into your account.

what about cookies?

cookies are alphanumeric identifier text files that we transfer to your computers hard drive through your web browser to enable our systems to recognize your browser and to provide features such as storage of items in your shopping cart between visits.

does beautybarcosmetics.com share the information it receives?

we respect your privacy and appreciate your business. at no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order (ie. processing credit card payments, delivering packages, etc.) most product orders are shipped directly from our location in vancouver, bc. in limited cases, an order may be shipped directly from the manufacturer.

how secure is the information about me?

we work to protect the security of your information during transmission by using secure sockets layer (ssl) software, which encrypts information you provide to us for purchasing of our products or services. we reveal only the last five digits of your credit card numbers when confirming an order. of course, we transmit the entire credit card number to the appropriate credit card company during order processing. to ensure your security, it is important for you to protect against unauthorized access to your password and to your computer. be sure to sign off when finished using a shared computer by clicking the "log off" link located in the side menu. despite all of our security efforts, there is always a risk that third parties may unlawfully intercept transmissions and due to that risk we cannot completely ensure the security of any information you transmit. you transmit all information at your own risk.

what information can  access?

at beautybarcosmetics.com, you can access a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information.

conditions of use, notices, and revisions

if you choose to visit beautybarcosmetics.com, your visit and any dispute over privacy is subject to this notice and our conditions of use, including limitations on damages, arbitration of disputes, and application of the law of the state of our local state. if you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the "contact us" link on the bottom menu, and we will do our best to resolve it.

our business changes constantly and therefore, our privacy notice and the conditions of use may also change periodically. we may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our web site frequently to see recent changes. unless stated otherwise, our current privacy notice applies to all information that we have about you and your account. we stand behind the promises we make and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

information you give us:

you provide such information when you search, buy, order, post reviews, or other methods of communication via our website or email to beautybarcosmetics.com. as a result of those actions, you might supply us with such information as your name, address, and phone numbers, and credit card information.

automatic information:

for security purposes beautybar sometimes collects and analyzes the internet protocol (ip) address used to connect your computer to the internet, and to our website. this is done for your protection for tracking purposes in the unfortunate event that someone gains access to your personal or financial information and opens an account, or makes purchases under your name.

questions:

questions regarding our conditions of usage, privacy policy, or other policy related material can be directed to our support staff by clicking on the "contact us" link on the bottom menu or you may email us directly at: atyourservice@beautybarcosmetics.com

 

sample program

                  free samples are available as a “thank you” with purchase.

                  samples are not available for sale

                  a selection of free samples we think you might enjoy are send out with each beautybar order

                  you may request a specific sample with your purchase and if we have it in stock, we will be more than happy to include it with your order.  if we do not have it in stock, we will send you another sample we think you might enjoy.

 

membership

beautybar preferred

 

gift certificates                   

gift card

 the beautybar e-gift certificate makes the perfect gift!
with an e-gift certificate  friends, family and business associates can buy the products of their choice at anytime.
purchasing e-gift certificates
e-gift certificates are purchased just like any other item in our store. you can pay for them using the stores standard payment method(s). all e-gift certificates are subject to payment approval (allow up to 24 hours). once your payment is approved, you will receive an email with a link to a page where you can customize and email the e-gift certificate to that special someone.
how to send e-gift certificates
to send an e-gift certificate that you have purchased, please click on the link in the email we send you (you should receive this within 24 hours of purchase) or you may go directly to our “send gift voucher page” at http://beautybarcosmetics.com/shop/gv_send.php.
you will be asked to specify the following:
1) the name of the person to whom you are sending the e-gift certificate.
2) the email address of the person to whom you are sending the e-gift certificate.
3) the amount you would like to send (note: this does not have to be the full amount of the gift certificate that you purchased). you may break it down and send it to multiple people or spend some of it yourself. (see more information below).
4) a customized message to the gift recipient.
please ensure that you have entered all of the information correctly. you will be given the opportunity to change the information before the email is actually sent.
buying with e-gift certificates
if you have funds left over that you did not send as a gift, you may use those funds to purchase other items in our store. at the checkout stage, an extra box will appear. clicking this box will apply those funds to your purchase. please note, you will still have to select another payment method if there is not enough gift certificate funds remaining to cover the cost of your purchase. if you have more funds in your gift certificate account than the total cost of your purchase, the balance will be left in your gift certificate account for the future.
redeeming e-gift certificates
if you receive an e-gift certificate, the email will contain details of who sent you the e-gift certificate, and a short message from them. the email will also contain the e-gift certificate number. please print out this email for future reference. you may redeem the e-gift certificate in the following two ways:
1. click on the link contained within the e-gift certificate email. this will take you to the store's redeem e-gift certificate page where you will be requested to create an account before the gift certificate is validated for spending and placed in your account.
2. during the checkout process (on the same page that you select a payment method) there will be an “enter redeem code” box. enter the e-gift certificate code here, and click the “redeem button”. the code will be validated and added to your account. you can then use the amount to purchase any item from our store.

 

legal

conditions of use:

welcome to our online store!

beautybar and our associates provide this service to you subject to the following conditions. if you visit or shop within this website, you accept these conditions. please read them carefully.

privacy:

to completely understand our practices, please review our privacy notice, which also governs your visit to our website.

electronic communications

when you visit beautybarcosmetics.com or send e-mails to us, you are communicating with us electronically. you consent to receive communications from us electronically. we will communicate with you by e-mail or by posting notices on this site. you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

copyright:

all content included on this site; such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of beautybar  or its content suppliers and is protected by canadian and international copyright laws. the compilation of all content on this site is the exclusive property of beautybar, with copyright authorship for this collection by, and protected by canadian and international copyright laws.

trademarks:

beautybar’s trademarks and trade dress may not be used in connection with any product or service that is not beautybar’s, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits beautybar. all other trademarks not owned by beautybar or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by beautybar or its subsidiaries.

license and site access:

beautybar grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of beautybar. this license does not include any resale or commercial use of this site or it’s contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. this site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of beautybarcosmetics.com. you may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of beautybar and our associates without express written consent. you may not use any meta tags or any other "hidden text" utilizing the beautybar name or trademarks without the express written consent of beautybar. any unauthorized use terminates the permission or license granted by beautybar. you are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of beautybarcosmetics.com so long as the link does not portray beautybar, it’s associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. you may not use any beautybar logo or other proprietary graphic or trademark as part of the link without express written permission.

your membership account:

if you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. if you are under 18, you may use our website only with involvement of a parent or guardian. beautybar and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

children under the age of 13:

you cannot become a registered user or make a purchase on our site. our site is not designed for children and we do not wish to collect personal information from children under the age of 13. this policy is designed to protect children and their privacy.
if you register with us and we discover that you are under the age of 13, we will delete your registration. if we do this, we will send you a message. please ask a parent or guardian to place an order on your behalf if you are under the age of 13 and want to make a purchase.

reviews, comments, emails, and other content:

visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam.": you may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. beautybar reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

if you do post content or submit material, and unless we indicate otherwise, you grant beautybar and it’s associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. you grant beautybar and it’s associates and sub-licensees the right to use the name that you submit in connection with such content, if they choose. you represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity, and that you will indemnify beautybar or it’s associates for all claims resulting from content you supply. beautybar has the right, but not the obligation, to monitor and edit or remove any activity or content. beautybarcosmetics.com takes no responsibility and assumes no liability for any content posted by you or any third party.

risk of loss:

all items purchased from beautybarcosmetics.com are made pursuant to a shipment contract. this basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

product descriptions:

products made available on beautybarcosmetics.com are provided by third parties who are not affiliated with beautybar. any and all questions or concerns regarding such products should be addressed to the respective product manufacturers. references to products are for informational purposes only and are not considered endorsements or recommendations by beautybar. if you have any medical or health concerns or questions related to the products available on beautybarcosmetics.com, you should contact a medical professional.

beautybar and it’s associates will attempt to be as accurate as possible. however, from time to time the photographic representations of the product may differ from the actual product, product color shown on the beautybar website may be different than the actual product color (because of monitor settings), and typographical errors may occur. beautybar does not warrant that product descriptions or other content on this site is accurate, complete, reliable, current, or error-free. if a product offered by beautybar itself is not as described, your sole remedy is to return it in unused condition.

disclaimer of warranties and limitation of liability:

this site is provided by beautybar on an "as is" and "as available" basis. beautybar makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. you expressly agree that your use of this site is at your sole risk.

to the full extent permissible by applicable law, beautybar disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. beautybar does not warrant that this site, its servers, or e-mail sent from beautybarcosmetics.com are free of viruses or other harmful components. beautybar will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

certain laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. if these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

applicable law

by visiting beautybarcosmetics.com, you agree that the laws of the province of british columbia, without regard to principles of conflict of laws, will govern these conditions of use and any dispute of any sort that might arise between you and beautybarcosmetics.com or its associates.

disputes:

any dispute relating in any way to your visit to beautybarcosmetics.com or to products you purchase through beautybarcosmetics.com shall be submitted to confidential arbitration in british columbia, except that, to the extent you have in any manner violated or threatened to violate beautybar’s intellectual property rights, beautybar may seek injunctive or other appropriate relief in any provincial or federal court in the province of british columbia, and you consent to exclusive jurisdiction and venue in such courts. arbitration under this agreement shall be conducted under the rules then prevailing of the provincial arbitration association. the arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. to the fullest extent permitted by applicable law, no arbitration under this agreement shall be joined to an arbitration involving any other party subject to this agreement, whether through class arbitration proceedings or otherwise.

site policies, modification, and severability

please review our other policies (ie. shipping and return policies) posted on this site. these policies also govern your visit to beautybarcosmetics.com. we reserve the right to make changes to our site, policies, and these conditions of use at any time. if any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

questions:

questions regarding our conditions of usage, privacy policy, or other policy related material can be can emailed to us at: corporate@beautybarcosmetics.com .

 

beautybar is a trade name operated by 0705779 bc ltd. incorporated under the laws of british columbia